Frequently Asked Questions

Everything you need to know about shopping with PRIVATE.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be final sale.

How do I know which size to choose?

Each product page features a detailed size guide. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.

Are your collections limited?

Yes, PRIVATE operates on a seasonal drop model. Once an item is sold out, it is rarely restocked to maintain the exclusivity of our designs.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.